PayFast
PayFast is our South African online payment option. Depending on the methods available at checkout, you may be offered supported card, instant EFT or other PayFast-enabled payment choices.
Pay a HostAbby Invoice → SAFE • SIMPLE • TRUSTED
Secure payment methods.
Made convenient.
At HostAbby, we want paying for your hosting, domains and technology services to be straightforward. We use established payment gateways so you can choose a convenient payment route while the gateway securely handles the transaction.
SECURE CHECKOUT
Your payment details are handled by the selected payment provider.
HostAbby does not ask customers to send card numbers, CVV codes or online-banking passwords by email, WhatsApp or support ticket.
Encrypted checkoutTrusted gatewaysInvoice records
SECURE PAYMENT GATEWAYS
Choose the payment partner that suits you.
The payment methods presented to you can vary by gateway, currency, account eligibility and the options enabled for your invoice.
PayPal
PayPal provides an additional online payment route for eligible transactions. Available PayPal and card options are shown by PayPal during checkout and may differ by country or account.
Pay a HostAbby Invoice →PAYMENT METHODS
Flexible ways to settle your account.
Use the options presented on your HostAbby invoice or secure checkout page. Never send sensitive payment credentials directly to HostAbby staff.
Credit & Debit Cards
Where enabled by the selected gateway, eligible Visa or Mastercard cards can be processed through the gateway’s secure checkout.
Instant EFT / Bank Options
Where enabled by PayFast, supported bank or instant EFT choices may be displayed during checkout.
PayPal
Eligible invoices can be settled through PayPal when that gateway is offered for the transaction.
Invoice Payments
Log in to the HostAbby Client Area to view invoices, select an available gateway and keep your billing history together.
PAYMENT SECURITY
Security standards for online payments
HostAbby uses third-party payment providers to process online transactions. Card data should be entered only on the secure payment provider checkout presented from your HostAbby invoice or order.
- Use secure, encrypted payment pages.
- Protect customer and transaction information.
- Restrict access to payment and billing systems.
- Maintain and patch systems used for ecommerce.
- Monitor and test relevant security controls.
- Maintain documented payment and security procedures.
PAYMENT FAQ
Frequently Asked Questions
Answers about paying HostAbby invoices through PayFast, PayPal and the HostAbby Client Area.
Which payment gateways does HostAbby use?
HostAbby provides PayFast and PayPal as online payment options where they are enabled for your order or invoice. The checkout page will show the options available for that specific transaction.
Does HostAbby see or store my full card number?
Card details should be entered directly into the secure gateway checkout. Do not send full card numbers, CVV codes, PINs or one-time passwords to HostAbby by email, chat or support ticket.
How do I know my payment page is legitimate?
Start from hostabby.com, your HostAbby Client Area, or the payment link on your HostAbby invoice. Check the browser address and secure connection before entering payment details. If anything looks unusual, contact billing before proceeding.
Can I pay with Visa or Mastercard?
Card availability depends on the gateway and options presented at checkout. If card payment is enabled, the secure checkout will display the supported card brands for your transaction.
Can I use Instant EFT with PayFast?
If Instant EFT or another bank-based method is enabled for your PayFast checkout, it will be displayed as an available choice. Follow only the instructions shown on the secure gateway page.
Do I need a PayPal account to pay through PayPal?
PayPal determines which payment choices are available for each transaction and country. The PayPal checkout will show whether account login or another eligible option is available.
What should I do if my payment fails?
Do not repeatedly submit the payment if you are unsure whether it was processed. Check your HostAbby invoice status and your bank or gateway notification, then contact billing with the invoice number if you need assistance.
How do I reactivate a service after a failed or overdue payment?
Settle the outstanding invoice using an available payment method and check the Client Area for the updated service status. If the service does not restore automatically, contact HostAbby support with the paid invoice number.
How can I view my payment history?
Sign in to the HostAbby Client Area and review your invoices and transaction history. Keep gateway receipts for your own records.
How do I query a payment that is not reflecting?
Email billing@hostabby.com with your invoice number, payment date, amount and the gateway reference shown on your receipt. Never include full card credentials or banking passwords.
How do refunds work?
Refund eligibility is governed by the HostAbby Refund & Cancellation Policy and the applicable customer agreement. Contact billing with the invoice number and reason for the request so it can be reviewed.
Why do some services renew automatically while others require manual payment?
Renewal behaviour depends on the service, billing configuration and payment method. Your invoice and Client Area show what is due. Contact billing before the due date if you want clarification about a recurring service.
What is payment tokenisation?
Tokenisation replaces sensitive payment data with a non-sensitive reference used by a payment provider. Where a gateway offers tokenised or recurring payment features, those features are controlled by that provider and the options enabled for your account.
What is the difference between tokenisation and encryption?
Encryption transforms data so it can be read only with the appropriate key, while tokenisation substitutes sensitive data with a reference token. Payment providers may use one or both techniques as part of their security controls.
Need help with a payment?
Contact HostAbby Billing and include your invoice number so we can assist without asking for sensitive card or banking credentials.
Email Billing